FAQs
Frequently Asked Questions

Payment

We accepted payment via Credit Card (Visa, MasterCard and AMEX) and direct deposit via request.

Our account details are:
Omikron Auto Detailing Products
Commonwealth Bank
BSB 062 340
ACC 1077 5442

Delivery

Shipping is calculated at the time of ordering. We use the best possible rates available taking into account your location and volume.

Orders to the Sydney area are charged at a flat rate of $12 per order or FREE for orders over $275.

If you have a question about the pricing displayed at checkout, please contact our team.

We ship Australia wide.

All orders for Western Australia will be processed and fulfilled by Nexco Asset Management, 3 Edison CCT Forrestdale WA 6112. This will provide buyers with the best possible freight rates and faster delivery.

At this stage we do not accept international orders.

Orders are normally dispatched within 1-2 business days of placing the order, subject to all items being in stock. If there is a delay in items being fulfilled or manufacturing time required, we will contact you to advise.

Actual transit times will depend on freight availability and your location. We ship orders from our head office in Smeaton Grange NSW.

Orders for Western Australia will be shipped by and from NEXCO Asset Management at 3 Edison CCT Forrestdale WA 6112.

Exchange and Return

We stand by our products and if you are not happy with the performance of any of our products, we will happily refund you for your purchase. 

To return a product for refund or exchange, please see our Shipping and Returns policy HERE.

Any orders for Western Australia fulfilled by NEXCO Asset Management will be managed directly by NEXCO.

We work hard to get products to you without delay and aim to pack and ship orders within 24 hours where stock is available. If you have made a mistake or wish to make a change, you must IMMEDIATELY contact us at sales@omikron.com.au or call  02 9824 5966 with your request.

We try our hardest to accommodate any change requests but cannot guarantee we will be able to change your order before it is shipped.

We pride ourselves on offering you the best quality items, although if there is an issue, please email us at sales@omikron.com.au and include details and photos of the issue.

We stand by our products and if you are not happy with the performance of any of our products, we will happily refund you for your purchase.

To return a product for refund or exchange, please see our Shipping and Returns policy HERE.

Other

The pricing shown on our website is the full recommended retail pricing.

Trade and wholesale customers may be eligible for discounted pricing. Once an account and pricing is approved, your pricing will be assigned to your account and your discounted pricing will be visible on our website once you are logged into your account.

We recommend storing products out of direct sunlight and in 30 degrees or lower.

Finding the best product for the job

D-Bug – very free rinsing – spray on – pressure clean off

Alkasteam is our premium degreaser that powers through all greases, grime and dirt. It is a non-acid based, alkaline, biodegradable degreaser for use on heavily soiled grease, oil, grime and brake dust.

RG degreaser is safe for use on paint and polished metals on trucks, plant machinery and buses and comes ready to use, without the need for dilution. There is no risk for damage as it comes ready to use.

Blastaway is our general purpose degreaser for the budget conscious buyer.

Mag Magic – warning – we recommend this for professional use only to reduce the risk of damage.